Aquamarine rings white gold5/19/2023 ![]() I was blown away by this, and truly amazed on how devoted he was to his customers, and how establishing a positive relationship was and is key. This gave a whole new meaning to customer value- me. He made sure of that, and on top of that, he enhanced the value of what it is to be a customer of his. He monitored the whole order process when I was dissatisfied with my second order, provided constant updates, and he traveled to the site just to ensure that the emerald I was particularly looking for, is what I am actually looking for. This person knows the very definition of going above and beyond, literally. is the best person I’ve ever encountered in my entire life in relation to customer service- attentive, proactive, witty, understanding, relatable, reliable, exclusive, professional, informative, wonderful, delightful, and above all else-> exceptional. And I definitely look forward to working Jose on this again, it was an absolute pleasure. I will definitely buy emeralds again, as this was my first buy. Jose’s deep knowledge of this helped put me at ease when buying the emerald as well. Moreover, the emeralds come from mines where the workers have fair wages and extra protection. It arrived wonderfully packaged and exactly at the time he promised. The product is even more beautiful in person. He even made an extra video for me to get a better understanding of the pendants I was comparing once I was at my final contenders. He actually encouraged me to pick a less costly item because he felt it was more what I was looking for. The reason is Jose has so much information that can really help you pick the right emerald for you. I absolutely recommend calling prior to buying a product. While the pictures are fantastic, there is no comparison to how amazing the quality of the emerald is in person. The website is easy to navigate, has excellent pictures, and the staff is amazing. ![]() I recently bought an absolutely gorgeous emerald pendant from Queen Emerald with the guidance and expertise of Jose Rodriguez.
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